We offer warranty and post-warranty services in the event of damage or defects with regard to the convenience of use of the equipment of the sales rooms by our customers.

All claims, warranty and service issues are specifically determined by the General Terms and Conditions or the purchase agreement between the parties.

WARRANTY

The customer shall be entitled to use the warranty service if he or she notifies the damage to the purchased goods in writing during the warranty period. All service requests must also be documented with photos of the damaged component. The service can be performed at NeoBrand or at the customer’s premises. Each report shall be processed individually and as quickly as possible, in particular if the damage to the equipment is so severe that the work cannot be continued. An employee of the Service and Complaints Department clarifies all issues and the scope of the service, and in the event of the need for the service to come to the customer, he or she agrees on a specific day and time. If warranty services are carried out at the headquarters of NeoBrand, an acceptance date shall be agreed between the parties.

AFTER-SALES SERVICE

At the moment when the warranty for the purchased equipment expires and the equipment fails after that period, we propose to use services after the warranty. The warranty service is carried out according to similar principles as the warranty service for a fee.

After the purchase and the design of the sales room, the commercial property should be equipped with all the necessary furniture and articles so that it can be put into operation as soon as possible. Our agency not only deals with the sale of sales premises and the manufacture of various box furniture, upholstered furniture, system furniture or individual furniture, but also offers professional installation and assembly of all furniture purchased from us.

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Why should you use our agency’s services in this area? As a manufacturer of furniture and furnishings for retail outlets, we have extensive knowledge and experience in assembly. In this way, we can guarantee that all elements and furniture are assembled in the shortest possible time, so that you can start operating faster.

An additional benefit in this respect is the time saving for the customer – the use of the services of a professional company will ensure that the customer can take care of other tasks with peace of mind when the specialists take care of the installation. Our installation of retail and office furniture furnishings is also a guarantee that everything will be assembled and assembled in a professional way that will work smoothly for many years.

We create the sales area of your company from A to Z. Our agency specializes in the design of sales areas and their creation of visualizations – both inside and outside.

In order for the final result to be 100% satisfactory, the design of the object must take into account not only the functionality of the room, but also the expectations and preferences of the customer. That’s why we start the whole process by consulting the client – we get to know their expectations and needs and also take into account the specificities of the industry and the character of the brand. We also point out the limitations and advantages of location determination.

We make sure that the sales areas on our designs and visualizations look attractive, but we also attach great importance to the functionality of the object – it is important that the space is tidy and that customers and employees are able to move freely.

When creating such objects, it is important to look at the whole process of spatial creation from a broader perspective. That’s why we are already looking at the whole thing in terms of furniture and interior design at this stage. This thinking will make the shopfitting process much easier in the future.

Any person who decides to purchase a sales room and to operate a sales room or an office must note that the obligations relating to furniture and furnishings in the sales room do not end with the assembly. If you want to enjoy a well-preserved device for many years, you should remember to regularly maintain all components professionally.

Whether upholstered furniture, leather furniture, wooden worktops or hangers – all products require expert care. In addition to the sale of furniture parts for offices and commercial premises, our agency also offers maintenance services. The commissioning of our employees responsible for the commercial facility ensures that all work is carried out properly.

We use the best care products and detergents to keep your furniture and furnishings in good condition. Regular maintenance increases the resistance of the furniture to mechanical damage and external influences and maintains its aesthetic and attractive appearance over a longer period of time.

The ability to quickly reach customers over a large area significantly affects the operation of the company, its growth and whether it is competitive enough. We offer a range of services in the field of logistics – we help companies gain new customers and build a relationship based on trust and cooperation between it and the people who use its services.

Logistics in our performance is primarily the distribution of previously created advertising and branding materials. We offer comprehensive assistance in the distribution of promotional items: we make branding items on request, and then – in accordance with previously planned promotional actions – we deliver them to customers, while helping to build the company’s image.

Thanks to our experience, we know all the mechanisms and rules on which effective advertising depends. However, we are able to adapt our services to the nature of the company and the expectations of our clients, we act flexibly and out of the box, thanks to which we carry out effective distribution within the country, as well as abroad.

What should the most suitable furniture for a showroom look like? There is no single correct answer to this question. What kind of furniture will work best for a particular store depends on many factors.

Among the most important of these we can include:

• the area of the premises,
• The shape and location of the store,
• the weight, size and type of goods sold,
• the characteristics of the target customers,
• the specifics of the company.

It should be remembered that stands, racks, shelves and hangers should also attract the attention of customers and be consistent with the visual identity of the company. Among other things, this is why our team approaches every single order with full commitment.

We take care of showroom furnishings – analyzing the company, its target audience and the showroom space. Based on the collected data, we develop a concept, make designs and visualizations, and then make furniture.

We create commercial furniture systems from powder-coated steel, MDF aluminum, wood and wood-based materials, and paint them in any color. The furniture we produce maintains an aesthetic appearance for a long time.